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Our review, however, finds that such expertise within state government has not been sufficiently developed in California. ITIL was spreading far and, and was used in both government and non-government organizations. The foundation of good infrastructure management is predicated on the use and application of industry standards and IT best practices. ITIL adoption and maintenance normally requires trained and certified experts to guide a company and its IT staff.
Publisher: Berrett-Koehler Publishers; 5 edition (January 6, 2014)
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